Terms & Conditions

Returns & Refunds

Thank you for purchasing at The Battery Boys.

All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

The Battery Boys will not provide a refund or replacement where consumer guarantees do not apply. (i.e. you got what you asked for but have simply changed your mind, found it cheaper, decided you didn’t like the purchase or had no use for it). But you can choose a refund or exchange if an item has a major problem.

The Battery Boys will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or repair where:

• The item is faulty or is not of acceptable quality, or
• The item is unsafe, or
• The item is not fit for its intended purpose, or
• The product does not match the sample or our description.

​Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

If you can’t provide proof of purchase, you may provide a bank statement which shows the transaction or a photo of the receipt. Your proof of purchase may be available in store. In the event that there is no way to determine that the product was purchased from the selected The Battery Boys store, it will be at that stores discretion as to whether they provide a refund or replacement.

In some instances, The Battery Boys may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images, music, pre-set settings and video) may be lost during the repair process of electrical and electronic products.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Returning of Products and Shipping

Due to the nature of the products we sell, shipping your return is not possible. You may need to return the product in question to your local The Battery Boys store.

If you wish to ship your return item, you will be responsible for paying for your own shipping and return costs for returning your item. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

In some instances if you are unable to get to the store, the store may be able to come to you, however there may be a call out fee that will apply. Please contact your local store for more detail.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.